Retention

4. A customer calling to _______ their services will need to be transferred to Support.
6. A Retention ______ will leave notes on the customer's account.
8. The customer got rid of their phone line and would like to get cameras. We should submit a research request to Transfer/_______.
9. A customer who wants to cancel due to service issues should be transferred to ______ for additional assistance.
10. An account that has been shutdown due to non payment will be marked as _____.
12. I can quickly find the customer’s EOA in this tab.
14. When a customer calls to cancel their service, we should always ask ______.

1. There are _____ reasons that we will consider releasing a customer with a buyout.
2. Retention must explain the ______ and requirements to a customer who is looking to upgrade.
3. _____ is needed when a customer requests to cancel early due to moving our of the service area.
5. The new store manager needs to complete this form.
6. A _______ Representative pre-screens a call before determining if it requires additional handling from a Retention Specialist.
7. SafeTouch does not ______ services.
11. We do not quote ______ unless it has been notated on the customer’s account.
13. A non-renewal letter must be received at least ______ days prior to the customer’s EOA.