Across
- 3. Customer didn't like the item
- 5. Escalation template for Ingram Micro
- 8. The item was damaged while in transit to the customer
- 9. Customer needs to check here for information on refunds
- 11. "You must initiate a return within 30 days of ____"
- 12. only item we do exchanges on
Down
- 1. Cannot be returned
- 2. Responsibility of the customer in a buyers remorse return
- 4. Item arrived defective or incorrect
- 6. 1-2 business days to leave the warehouse, 3-6 to arrive
- 7. Happens if the customer doesn't return the original item and we've sent an immediate replacement
- 10. Item never arrived to the customer