Across
- 1. in-text _____, e.g. (Mitchell, 2025)
- 6. _____ talk, a speech to encourage or motivate yourself or others.
- 7. a barrier that prevents communication
- 8. slang used within an group
- 11. Phone _____, good manners on the phone
- 13. Social _____, someone who puts in less effort when in a group
- 14. breaking your speech into small units
- 15. attention _____, how long someone can focus
- 17. ______ communication, between same level employees
- 18. Yours ______, how to end an email to somebody unkown
- 20. _____ words, e.g. "er" and "like"
- 22. _____ criticism, positive feedback
- 24. Social _____, a behaviour that is expected in a certain social situation
Down
- 2. _____ model, emphasizes the importance of feedback
- 3. _____ skills, You are both ‘the speaker’ and ‘the listener’
- 4. _____ barriers, when language is unclear
- 5. clear pronunciation
- 9. _____ skills, transferable skills that are hard to measure
- 10. describing connections between sources
- 12. _____ model, Communication that is one way
- 16. similar to an Executive summary
- 19. where a team is too friendly and avoids disagreement
- 21. _____ messages, the words a person says don’t match their body language
- 23. one of the 7 C's of communication