Across
- 3. a person who manages and guides other workers
- 6. the ability to understand and share another person's feelings
- 7. the state of being in charge of or having to deal with something
- 11. help given to someone who cannot manage alone
- 12. a serious and unexpected situation requiring immediate action
- 13. private and not meant to be shared with unauthorised people
- 15. an event or occurrence, especially one that is unusual or unwelcome
- 17. the act of cleaning one's hands to remove germs
- 18. to clean a surface in order to destroy bacteria and germs
Down
- 1. note a brief written record of a client's or child's development
- 2. the shared ideas, customs and social behaviour of a group
- 4. a regular and fixed sequence of daily activities
- 5. the authority or consent to do something
- 8. control practices used to prevent the spread of infections
- 9. the ability to move the body freely and easily
- 10. a person who lives in a particular place, especially a care facility
- 14. learning a teaching approach using play as the main way children learn
- 16. report a written document describing an accident or unusual event