Across
- 1. Very attentive staff
- 3. close to angry.
- 5. Expensive & luxurious
- 6. Very Important Person
- 7. the level of happiness with a service
- 8. similar to "No-Frills" flight.
Down
- 2. Characteristics
- 3. A person who doesn't apologize
- 4. When you think of other's situation.