Across
- 4. This involves the location, distribution channels, and logistics.
- 5. How you communicate and persuade customers to buy the product.
- 6. How much the product costs.
Down
- 1. This could be a physical item, a service, or even an idea.
- 2. It involves how employees interact with customers and the overall customer experience.
- 3. The procedures, mechanisms, and flow of activities by which services are consumed. It includes how a service is delivered.