Across
- 1. You must correctly verify the XXXX in step
- 5. The number of bullet points in confidential customer information
- 7. You have verify quote all these in box six
- 9. You want to make sure the caller is not viewing the quote XXXX
- 11. The coverage XXXX is done on every policy you sell
- 12. You should not verify all the XXXX when the caller is calling back to revise/purchase the policy
- 14. This has a mandatory verbatim system-supported script
- 15. The phone number collection scripting is mandatory and ...
Down
- 2. The number of the step when you gather payment information
- 3. You must deliver this and ask for the sale
- 4. This is a common term used for home and Auto together
- 6. This is the number of the step when you advise the caller about running driving history reports
- 8. This is the number of months quotes are kept in the system after last update (with some exceptions)
- 10. This is when you assess intent, purchase, and ask for zip code and quote number
- 13. This state has a step for non-English-speaking customers