Rich, Mitch, and Stephanie's Knowledge Guide

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Across
  1. 4. How many days are in our grace free period for credit cards (two words)?
  2. 5. This is a no-charge service package for customers age 59 or older, and is available upon request.
  3. 7. The more knowledge you have, the more __________ you'll exhibit to your customers!
  4. 11. Offers a premium interest rate with increased flexibility and a cashable feature all within one GIC.
  5. 12. A short-term financing option that allows customers to connect the gap between closing dates when they have bought and sold two properties that are closing on different days.
  6. 14. Which Visa card offers 2% cash back on eligible gas station, grocery, and drugstore purchases, as well as recurring payments?
  7. 15. What does the 'E' stand for in 'CESG'?
  8. 17. Sometimes, we need to hold a customer's cheque for ____ business days, to ensure the item being deposited clears through the Financial Institution that it is drawn on.
  9. 18. This three-letter acronym represents the service that allows you to start a savings program wherein each time you use your Scotiacard, your purchase is rounded up to the nearest $1 or nearest $5 and the difference is transferred into your Money Master account.
Down
  1. 1. What is our Youth Account called (two words)?
  2. 2. For the SCENE VISA card you will get _____ SCENE point(s) per $1 spent at any merchant where VISA is accepted.
  3. 3. This type of coverage provides a maximum monthly benefit amount of $3000 plus the _______ premium (including provincial sales tax) for any one insured Scotia Line of Credit account for up to a maximum of 24 months.
  4. 6. A word that can also be used as a greeting, _______ is how we want our customers to feel in the branch.
  5. 8. When Stephanie sees that a customer has over %5000 in a savings account, she forces them to switch over to this type of account (two words).
  6. 9. What provides customers with peace of mind thanks to its everyday cash flow protection?
  7. 10. This RESP allows for multiple beneficiaries, however, they all have to be blood related to the subscriber (two words).
  8. 13. This is one of the best ways to make the best first impression possible on your customer.
  9. 16. This type of account's maximum contribution limit in 2013 is $5500 (two words).