Across
- 3. A guideline explaining how employees are to act and how they are to deal with customers
- 4. A business's good name
- 6. A customer's expression of dissatisfaction
- 7. Positive feelings toward a business
- 8. A business's employees
Down
- 1. A percentage of the total sale amount paid to the individual or business that makes the sale
- 2. A business's income after expenses
- 5. The step-by-step process personnel follow in performing a specific task