RIO

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Across
  1. 3. Avoid using ______ statements in the same SQL for update/delete
  2. 5. Which one is globally accepted as the blueprint for IT to deliver Business Values
  3. 6. ITIL is owned and managed by
  4. 7. Who offers service to the customer
  5. 9. Any operationsl activities should be met within defined
  6. 10. How many stages or process are there in the ITIL service life cycle
  7. 11. RiO _____ to be taken by all support associates on a regular basis
Down
  1. 1. Do Not Ignore any ALERT/_____
  2. 2. is the process of creating systems of prevention and recovery to deal with potential threats to a company
  3. 4. Business impact of Error is very high.. Tolerance of Error is______
  4. 6. Change Implementation should not be done without proper______
  5. 8. Set of organizational capabilities to provide value to the customer in the form of services is known as