Across
- 4. ITIL 4, the most recent edition, is called this approach. (8)
- 5. A cause of one or more Incidents.(7)
- 6. This ITIL 4 certifiction level demonstrates that the you have a clear understanding of how IT influences and directs business strategy. (6)
- 7. This is defined as an unplanned interruption or reduction in quality of an IT service (a Service Interruption). (8)
- 9. These are temporary solutions aimed at reducing or eliminating the impact of Known Errors (and thus Problems) for which a full resolution is not yet available. (10)
- 11. This Service stage ensures that the new changes and modifications are efficiently incorporated in the service lifecycle without disrupting the other existing services or processes (10)
- 12. This package consists of a single Unit or a structured set of units. (7)
Down
- 1. This can be used to measure changes in Performance over the lifetime of an IT Service (8)
- 2. This component of the ITIL 4 service value system is about directing and controlling the organization (10)
- 3. ITIL framework is currently owned and managed by. (6)
- 8. Someone who buys IT services (8)
- 10. This service stage provides guidance on how to design, develop, and implement IT Service Management (8)