RiO Week

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Across
  1. 1. A ________ is a tool that allows instituitions to moderate risk, but also continuously deliver products and services despite disruption.
  2. 3. ITIL talks about three types of service providers for providing IT service to the customer. They are internal, external and __________
  3. 5. Organizations are embracing _________ to accelerate software delivery and increase collaboration amongst development, assurance, and operations teams.
  4. 9. IT _________ are responsible for the smooth functioning of the infrastructure that support application deployment to internal and external customers
  5. 12. The _______ ransomware attack was a May 2017 worldwide cyberattack which targeted computers running the Microsoft Windows operating system.
  6. 16. ___________, integrity and availability is a model designed to guide policies for information security within the orgaization.
  7. 18. _________ customer support is about identifying and resolving customer issues before they become problems
  8. 19. _________ clearly defines the service delivery expectation.
  9. 20. We, at TCS, as well as our customers, have a zero-tolerance policy towards _______ lapses.
Down
  1. 2. A ________ is anyone who pays the Service Provider for the service rendered
  2. 4. The RiO initiative team in collaboration with the _________ team brings to you the RiO Week in TCS
  3. 6. A ________ service is a service that must be there for any value to be delivered
  4. 7. In DELETE/UPDATE queries _________ should be totally avoided as it can produce junk results
  5. 8. ________ planning is the maximum amount or number that can be received or contained.
  6. 10. Digital ___________ Services, a set of newly launched Service Practices in emerging high growth areas.
  7. 11. ________ Level Management is the process that forms the link between the IT orgaization and customers.
  8. 13. ________ is a collaborative learning platform on the cloud that powers improved learning outcomes.
  9. 14. A weakness which allows an attacker to reduce a system's information assurance
  10. 15. RiO is an execution ____________ to enable availability of service 24 X 7 for our customers
  11. 17. Rigor in Operations(RiO) = Discipline in Execution + Pursuit of _____________