Across
- 1. language, Gestures and movements that express intentions
- 3. will, Employment that can be terminated at any time for any reason
- 4. Information used to understand customer behavior
- 5. A license to sell a company’s products in a specific area
- 6. The practice of hearing and understanding what a speaker says
- 7. A communication style focused on data, facts, and logic
- 10. Shopper who checks products and prices across stores
- 12. People who buy goods or services
- 13. ended, Questions that get short or yes/no answers
- 15. on, Available services customers can opt for with a product purchase
- 17. The process of selling goods or services to customers
- 18. An interconnected group of people
Down
- 1. Phrases used to smoothly transition between customers
- 2. The branch of retail that promotes products and services
- 5. The branch of retail managing budgets and expenses
- 8. An agreement allowing purchase now and payment later
- 9. Physical goods bought and sold
- 11. The overall impression gathered from a company’s products and services
- 14. The likelihood a customer will shop repeatedly at the same retailer
- 16. Modifications to products to better meet customer needs