Across
- 10. overall impression gathered
- 13. retail business owned by an individual
- 14. recommending additional products
- 15. a business or person that sells products and services
- 16. buys large quantities of products
- 17. short yes or no answer
- 18. integrates multiple channels
- 19. used to help people develop quality goods
- 20. large companies with many retail locations
Down
- 1. cannot be answered with yes/no
- 2. systems to track items sold
- 3. implementing action plans to reduce waste
- 4. produces finished products
- 5. physical goods that are bought and sold
- 6. cannot be systemically connected
- 7. providing quality customer service
- 8. the process of selling products or services to earn a profit
- 9. understanding what someone is saying
- 11. intangible transactions
- 12. directing the customer's attention to other products