Across
- 1. Social media feedback that grades companies with stars
- 5. listening to members when they voice any complaints
- 7. To show appreciation
- 8. An active survey stands in all our clubs
- 9. A call or tour that inspects employees and club overall
- 10. Planet Fitness is known for being “free” of this
Down
- 2. To mirror one’s facial expressions and verbal tone
- 3. Customer Service strengthens relations with members and help improve the club’s member _____
- 4. Motivated to relieve one’s suffering
- 6. A vital part to any business