Riverview Member Services

Edit Answers
12345678910111213
Across
  1. 4. Reps that handle our print Q.
  2. 6. This is the resource that you can use for a summary of important privacy information.
  3. 8. Category code used for Customer service issues / feedback about an MSR.
  4. 9. Routine office visits routine screenings would fall under this category of benefits or services.
  5. 12. Department that handles our expedited appeals.
  6. 13. This is the name of our department.
Down
  1. 1. this P&P is a valuable resource to check when you want to know the coverage of a commonly administered service.
  2. 2. Category code used when the provider is billing the member.
  3. 3. This is the resource you use when you are needing to forward your service event to another person/department.
  4. 4. This is a new company we partnered with to manage our prior authorizations.
  5. 5. This is usually a percentage of the cost of services the member must pay.
  6. 7. This is who we call for help.
  7. 10. This is usually a flat dollar amount the member must pay for services done.
  8. 11. This is the link you should be checking a couple times a day for any new information you may need for you calls.
  9. 12. Category code used when there is a request for a member ID card.