RMGT 101

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Across
  1. 3. __________ stage puts emphasis on making a better physical product
  2. 4. Can not be stored or saved for later.
  3. 5. An example at the recollection stage.
  4. 10. What customer expects- what the customer perceives to ge
  5. 11. The number of elements in Clawson and Knetsch's Model of Leisure Experience
  6. 14. What something IS
  7. 15. Marketing should be __________ into all aspects of a business
  8. 16. A generation of workaholics, defined by their job.
  9. 18. Leisure Paradigm rests on a participant’s state of _____ rather than the time or activity
  10. 19. Break up a group into more managable sections.
  11. 20. __________ stage puts emphasis on satisfying the wants and needs of customers over the long term
  12. 21. Marketing segmentation quiz.
  13. 22. Oral, person to person marketing.
  14. 23. The number of elements in a leisure travel experience.
Down
  1. 1. There is no truth, only _______________.
  2. 2. Takes place at every stage of the quality service model.
  3. 5. Generation with military mentality, respective of establishment.
  4. 6. The time left after work, family and other obligations have been met.
  5. 7. Optimal Experience.
  6. 8. Triple Bottomline: economic, social, ________________
  7. 9. Born between 1994 and 2004.
  8. 12. What something DOES.
  9. 13. WestJet is an example of quality ________.
  10. 17. Focused.