RN TRIAGE

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Across
  1. 3. Intranet site for Summa Health System employees
  2. 4. Limited English proficiency-a patient that needs assistance with communication
  3. 5. Dedicated phone line for nursing advice to SummaCare members
  4. 6. Review this for a provider in EPIC before shceduling an appointment
  5. 7. We use this to verify a provider has been credentialed with a specific insurance product
  6. 9. contact with an advanced practice provider/physician for review of patient situation when the nurse feels the patient might be managed in the office/home
  7. 14. Virtual visit platform that patient's access through Summa's Website
  8. 15. Our paging platform through EPIC
  9. 16. This is how the encounter is sent to the office/provider so they know their patient has called in for advice
  10. 17. Charting acronym that provides consistent relay of patient situation information
  11. 18. Clinical Access Center-we act as an extension of the provider offices
  12. 20. Guidelines used to help with the assessment of the patient to come to a disposition
  13. 22. A PAL does this before creating a new TE, Medication refill request, etc
  14. 23. Community Health Care-a large community based practice with multiple offices
  15. 24. EMR platform used by CHC and Pioneer
  16. 25. Practice specific information including providers, scheduling, on-call finder, and more
  17. 27. List of daily announcements and quick reference material
Down
  1. 1. Quick communication between CAC employees
  2. 2. Intranet site specific to the CAC
  3. 8. Our time-keeping system
  4. 10. EMR system used at Summa Health System
  5. 11. The when and where of care. Can be the ED, provider's office, or home.
  6. 12. A policy to protect patient's personal health information
  7. 13. Rules for scheduling appointments, they are unique to each office
  8. 15. These are the operators at the hospital that help us take calls when needed and after hours
  9. 17. Insurance product that is a sister company to Summa Health System
  10. 19. CAC answers calls for many different offices, this allows for categorization of the incoming calls
  11. 21. App that provides patients with 24/7 access to their chart. They can send messages review upcoming appointments, and review lab results
  12. 26. This is the interpreter services used for LEP patients