Across
- 2. Ensure security patches are ____
- 5. We should personally strive to make our workplace a __________ incident zone
- 6. In the IT Industry, an ____________ is defined as anything that deviates from normal service operations.
- 10. Do keep all relevant _____ informed before and after change implementation
- 12. We should maintain __________ of our passwords and not share them with anyone under any circumstance
- 13. Human errors in operations often results in an ____
- 14. __________ is a TCS Initiative that aims to provide customers with Break Free Operations with Zero Business Impact through adoption of best practices in operations
- 17. Do not try to access TCS-internal training material in client locations without proper ______
- 18. We should display _____ dashboard of all alerts on computers/screens visible to entire team
Down
- 1. Do not implement changes without proper _____
- 3. Ensure Proper ____ Matrix is followed for involvement of the major incident.
- 4. Do not start the ____ activity unless required access is provided to execute all the deployment steps
- 7. Do not share user ____ with other team mates
- 8. Review all batch job recovery steps before you _____ it
- 9. RiO has enabled Production Access ____________ questionnaire, this will help the operations team to proactively identify and mitigate the most critical risks in operations that are responsible for the major incidents or outages.
- 11. ____________ Assessment well known as RAQ, helps to identify the risks in operations proactively
- 15. Send shift _____ report to all stakeholders and teams covering summary of operational highlights/lowlights during the shift
- 16. Make sure appropriate _____ are taken before any production update/deletion.