Across
- 3. what is the abbreviation for protected health information?
- 5. what website do you visit to order brochure's ?
- 7. broken bones, bug bites, and allergic reactions are all examples of ?
- 11. what type of event can ALWAYS be prevented ?
- 12. what is a type of incentive rewards program ?
- 13. another phrase for "after hour charges"
- 16. enrollment code 106 is for what plan option ?
- 18. Where would you refer a contract holder requesting a name change ?
- 20. what is required before receiving bariatric surgery ?
- 21. The 5 steps we use when on a call with a customer.
Down
- 1. type of machine for sleep apnea (DME)
- 2. what is a golden rule for insurance to cover the cost of service ?
- 4. what website holds all the resources needed when searching for docs?
- 6. if a member wishes to restrict disclosure of PHI how must it be submitted ?
- 8. What is procedure code 90689 ?
- 9. what part of Medicare covers prescription drugs ?
- 10. what insurance will be primary when you are 65up and retired ?
- 14. how many years are retiree's eligible for benefits if they were enrolled prior ?
- 15. Which representative DOES NOT have the authority to act on the members behalf ?
- 17. out of pocket costs are less when using... ?
- 19. who acts as the employment office to retirees ?