Roman Plumbing and Air

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Across
  1. 3. This should be asked for at the end of every call
  2. 6. The second step in the service system process
  3. 8. Listen to understand, not to _______
  4. 9. We should show this for the customers current situation
  5. 10. One of the things that should be put in before closing out your call
  6. 13. This is what a clear mind says
  7. 16. The name of the better practices company we work with
  8. 17. What we focus on, we ____
Down
  1. 1. The person who should be talking more during the call
  2. 2. We set this to let the customer know what will happen during our service call
  3. 4. Roman Plumbing and Air's first core value
  4. 5. Sales are not made in the greet step, but they can be ____
  5. 7. The first step in the service system process
  6. 11. The amount of years for a standard warranty with us
  7. 12. The total amount of steps in the service system process
  8. 14. The name of our maintenance plan
  9. 15. This is when all sold work should be done