Royal Ascot Boxes

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Across
  1. 2. A sandwich filling available with Afternoon Tea at Ascot (7, 3, 11)
  2. 7. The side of your waistcoat you need to display your name badge (4)
  3. 8. Wine that isn't sweet (3)
  4. 9. The number of courses in the Royal Ascot Sit-down menu (5)
  5. 10. The person you should approach to confirm service times (4)
  6. 11. A type of lunch where guests are not required to sit down to eat (6)
  7. 13. Used to keep sparkling wine and champagne cool (3, 6)
  8. 14. A red wine grape variety (11)
  9. 18. A wine bottle topper alternative to a cork (8)
  10. 19. A frozen dessert made from water and fruit (6)
  11. 20. How many times should you use the guest's name in conversation? (5)
Down
  1. 1. The weight and feel of wine in your mouth (4)
  2. 2. A white wine grape variety (10)
  3. 3. Where you go through security and collect your lunch pack (10, 4)
  4. 4. What we think and act (7, 10)
  5. 5. The Ascot Boxes Operations Manager ((6, 7)
  6. 6. A menu option available at Royal Ascot (7, 6)
  7. 12. A food product made from goose or duck livers (4, 4)
  8. 15. Where guests can find information about race times (4, 4)
  9. 16. An Italian lemon liqueur (10)
  10. 17. The colour of the magnet you display if you need a Chef to come into your box (5)
  11. 19. The most important thing you can do to ensure excellent customer service (5)