Across
- 3. Second pillar of call quality
- 4. Term for signal leaking into a cable.
- 5. Government entity that sets guidelines for all telecommunications companies
- 9. Term for fraudulent phone calls pretending to be a company in order to gain personal information
- 10. Cable type that transmits data in the form of RF.
- 13. Two types of messages in FSM are this and tasks.
- 15. RF stands for this.
- 17. Not done reason used when we cannot get to where we need to in order to assist the customer.
- 19. Third pillar of call quality
- 22. Not done reason for when we are unable to make contact with a customer
- 23. Type of question that usually results in a yes or no answer.
- 24. Task management system used by the RSC.
- 25. Beginning of the cable plant that collects data from broadcasters and makes it usable in our system.
- 26. Number of pillars of call quality
- 28. Part of the plant that converts light to RF.
Down
- 1. Equipment type used to boost signal.
- 2. Three parts of the standard greeting include your name, reason for call, and this.
- 3. Acronym for equipment that is used to interact with Spectrum services.
- 4. Term for when services are working, just not at their best.
- 6. Final pillar of call quality.
- 7. Cable type that transmits data in the form of light.
- 8. Spectrum's HSD solution for extending wireless networks when there is a coverage issue in the home
- 11. Term for signal leaking out of a cable
- 12. Billing system overlay that should be used first
- 14. Tool used to help identify outages
- 16. Ability to understand and share the feelings of another.
- 18. This department creates ETD tickets that are submitted to the RSC on behalf of the customer.
- 20. Final link in the cable system that connects customer equipment to the tap.
- 21. This question type that is preferred to gather more information from the customer.
- 27. Defined as the quality of a person's voice.