Run the Engine Customer Service Week 2013

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Across
  1. 2. follows up the rear
  2. 3. railroad
  3. 4. collaboration
  4. 7. heed
  5. 11. gained by effort
  6. 13. sympathy; a desire to alleviate
  7. 16. a machine for converting energy into mechanical force and motion
  8. 17. contribution to the welfare of others
  9. 18. goods to be shipped
  10. 19. one that purchases a commodity
  11. 20. regard coming from esteem
Down
  1. 1. having a good effect
  2. 5. pleading the cause of another
  3. 6. high regard
  4. 8. distinction; virtue
  5. 9. steamer
  6. 10. an act of joining
  7. 12. having gained knowledge through direct participation
  8. 14. freedom from error
  9. 15. beam