Running a superannuation fund

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Across
  1. 3. NPS stands for Net _____ Score
  2. 8. The process of healing, acknowledgment, and building respectful relationships between Indigenous and non-Indigenous Australia
  3. 11. The rule requiring super to remain inaccessible until retirement or another condition of release
  4. 14. The number of times an ad is shown to users, regardless of clicks
  5. 15. An online platform where members can manage their super accounts
  6. 16. The responsible management of resources, including environmental and financial
  7. 18. Pollutants released into the atmosphere, often measured in ESG efforts
  8. 19. Greg Baker
  9. 20. A visual representation of the steps needed to achieve a strategy
Down
  1. 1. The process of selling off assets or investments, often for ethical reasons
  2. 2. Risk and Compliance's frenemy
  3. 4. Openly sharing information about business practices and impacts
  4. 5. Strategies to keep top talent within the organization
  5. 6. A statistical measure of the performance of a group of assets, often used as a benchmark
  6. 7. The use of technology to perform tasks with minimal human intervention
  7. 9. A person nominated to receive benefits from a member's super account
  8. 10. How a brand or product is perceived in the market relative to competitors
  9. 12. Transferring superannuation funds from one account to another
  10. 13. A coordinated set of marketing activities to achieve a goal
  11. 17. A key skill for member service representatives when addressing concerns