Across
- 4. What day does tech support have their weekly meeting
- 7. Type of account that is monitored
- 8. Customers that are transferred to Customer Service
- 10. What do we tag in currently working, when we do not have an email template to sign
- 11. Service call that is charged $59+ tax
Down
- 1. Customers that are transferred to a dedicated line
- 2. Service call that is charged $85+ tax
- 3. When customer is assisted over the phone
- 5. Devices that are not monitored
- 6. Who do we ticket when we have to schedule a service call with a tech 85 miles or more from the customer home
- 9. When techs come to the home