Across
- 1. You will find the latest version of the LCCP in the ____ folder
- 3. A customer can choose to do this for a minimum 6 months, and a maximum of 12 (4,7)
- 8. There are ___ stages of the customer complaint process
- 10. The maximum number of B3 machines we can have in venue is 20%, this can be checked by completing a machine ____
- 15. The government body that sets out the LCCP requirements is called the ‘Gambling ___’
- 17. The exclusion radius for a customer excluding from a venue with a bingo license is ___
- 18. This must always be logged in conjunction with a self-exclusion
- 19. This 4 letter acronym refers to legislation from 2002
- 20. The acronym KYC stands for ‘Know Your ____’
Down
- 1. Staying in ____ leaflets can be found in both the entrance to the venue and in the customer toilets
- 2. This charity provides the National Gambling Helpline
- 4. Whose responsibility is it to ensure gambling is carried out safely in the venue?
- 5. Local risks to the licensing objectives posed by the provision of gambling facilities are assessed in this document
- 6. The third stage of a customer interaction
- 7. The legislation which laid out our 3 licensing objectives back in 2005 (8,3)
- 9. The third letter of the acronym AML stands for ___
- 11. The acronym IBAS stands for ‘Independent Betting ____ Service’
- 12. The location in which the compliance folder should be kept
- 13. The surname of our current AML officer
- 14. A ____ person is anyone who is at risk of being harmed by gambling
- 15. After reinstatement, the 24 hour period in which a customer must wait before they can play the machines is called the ____ period (7,3)
- 16. This acronym can be used to remember the 3 licensing objectives
- 21. If an _____ customer plays the machine, their play must be stopped immediately and their stake returned