SAFETY

2. An ______ stance is 45 degrees, not face to face which can seem confrontational
4. Teens who make intentional noise want to be _______ but aren't a threat. It's the "hunters" to be concerned about, not the "howlers"
5. Use an assertive ______ to talk about something private like, high fines, credit card denial, inappropriate behavior to let the person maintain their dignity
7. Change the ratios of ________ by getting help from a colleague, even moving closer to them as an interaction continues, can help change the dynamic
8. We can show ________ even when others don't have it for us
10. ______ ______ can be cultural or simply a preference, but getting into it can be confrontational.
12. ________ behavioral agreement can be a subtle or direct way to state what you expect in exchange for what you will do

1. Condition ______ means paying attention and having awareness of the environment
3. A colleague may have better ________ with the person I'm working with than I do. Can that person help instead?
4. A ________ listener can pay attention to a person's needs tune out distractions and problem solve on their behalf
6. Your _______ is when you know but don't know why
9. Secret Service _____ give you low key self defense
11. ______ barriers are physical between you and an angry person
13. STAFF ONLY signs are on doors to prevent unwanted entry, especially by these "First Amendment" ______ people. Doors should be shut during open hours if they have these signs on them.