safety and security

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Across
  1. 2. / details the emergency procedures designed to maintain safety of guest, employees ad the property. pg 191
  2. 3. / one reason lodging properties are allowed to refuse service to guest is if guests are intoxicated. pg 186
  3. 5. / Usually, keys given to employees are metal keys. these should be audited on a regular basis. pg 193
  4. 7. floors, stairwells / key access also used for...pg 194
  5. 8. / Ensure every employee knows how to follow the emergency response plan during an emergercy. pg 197
  6. 9. / are laws that protect both the innkeeper and guest. pg 187
  7. 10. / the security officer(loss prevention officer) has multiple responsible and is the "boots on the ground". pg 188
  8. 11. / is the secure and logical control of all keys in the hotel. pg 191
  9. 17. / review the response, identify any gaps, and make improvements to respond more efficiantly in future emergency situations. pg 197
  10. 18. / if a hotel dose not have a security department. pg 187
  11. 20. / are well known for having highly sophisticated security technology. pg 194
  12. 27. / come from outside such as weather, active assailants, and bomb threats. pg 198
  13. 29. / the guestroom key opens the door of the room that has been assigned to the guest. pg 192
  14. 30. / conduct a practice run of the emergency response plan to make employees comfortable. pg 197
  15. 33. / based on the emergency response plan, determine what needs to be purchased and acquired, and then store these items. pg 196
  16. 34. / is a specifically encoded key, typically used by the bell attendant to handle a luggage pull. pg 192
  17. 35. / is any observed behavior that could indicate crime or terrorism. pg 189
  18. 36. / is the close observation of a situation to provide information for investigations regrading guests, employees, and asset protection. pg 193
  19. 37. / an innkeekper is an individual or business owner who provides overnight accommodations for guest in exchange for reasonable compensation.pg 187
  20. 38. / human trafficking is a form of modern-day slavery. It includes the force, fraud, or coercion to labor or commercial s*x. pg 189
  21. 39. / The security supervisor supports the security manager and the management function. pg 188
  22. 40. / is typically used by inspector. pg 192
Down
  1. 1. / as the department head, the security manager(director of security) over...pg 188
  2. 4. / a comprehensive report that addresses. pg 188
  3. 6. / The security department is responsible for traininng emplayees to be prepared to hanble emergency situations. pg 191
  4. 12. / include monitoring keys, surveillance, and awareness of pretinent technological advance. pg 191
  5. 13. / addresses ensuring the safety and security of the hotel and its guest preventing problem from occurring. pg 190
  6. 14. / allows access into all of the door locks of the hotel. pg 192
  7. 15. / is typically used by guestroom attendants. pg 192
  8. 16. / create an emergency response plan.pg 196
  9. 19. / is failure to act in a safe manner. pg 18
  10. 21. / is responsible for handling daily operations in the hotel as well as any emergency situations that arise. pg 195
  11. 22. / can be defined as having an understanding of what is going on around you. pg 188
  12. 23. / The director of security maintains relationships with law enforcement(police)...etc. pg 190
  13. 24. / refers to being responsible for the actions or the condition of an establishment. pg 186
  14. 25. / are something that happen in the hotel like a gas leak or water damage. pg 198
  15. 26. / alert guests to potential hazards, such as wet floors. pg 187
  16. 28. / allows the door lock to be overridden to open the electronically engaged deadbolt. pg 192
  17. 31. / means that you have a legal duty to act in the way that an ordinary, prudent, reasonable person would. pg 186
  18. 32. / may be carried by housekeeping, maintenance, and security personnel. pg 194