Across
- 5. Techniques for calming difficult callers
- 7. Fraudulent emails attempting to steal information
- 12. Proper workstation setup to reduce strain
- 13. Short pauses to prevent fatigue
- 14. Secure connection for accessing company systems
Down
- 1. Organized area that supports safe work habits
- 2. Protecting customer information
- 3. Power and device cords that must be kept tidy
- 4. Credential that must be kept secure
- 6. Provides support when adjusted correctly
- 7. Body alignment to prevent strain
- 8. Device used for safe, hands-free communication
- 9. Screen used for work; must be positioned safely
- 10. Adequate brightness to reduce eye strain
- 11. Drinking enough water during shifts