Across
- 2. involves the organisation being willing to change and adapt work processes to minimise risk to patients
- 4. a culture of trust where people are - Encouraged to provide essential safety-related information - Clear about where the line must be drawn between acceptable and unacceptable behaviour
- 5. a system of analysing data and reports of incidents and near misses as well as proactive checks on the system’s vital signs
Down
- 1. an organisational climate in which people are prepared to report their errors and near misses
- 3. where people are willing and able to draw learning lessons from information provided