Sales CEI

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Across
  1. 2. _________CONCIERGE WITH HELP EDUCATE CUSTOMERS ON "HOW CUSTOMERS" CAN DO THEIR BANKING
  2. 4. ANOTHER CUSTOMER SERVICE TOOL
  3. 7. CREATING ONE OF THESE WILL HELP TO FOLLOW UP WITH YOUR CUSTOMERS
  4. 8. DEFINE WHAT _______CUSTOMER SERVICE MEANS TO YOUR TEAM
  5. 9. KEY TO A SUCCESSFUL CEI SCORE
  6. 10. FIRST_____IS WHAT PEOPLE FORM SECONDS AFTER WALKING INTO YOUR BRANCH
  7. 12. THE WINS, WHEN SOMEONE RECEIVES AN EXTREMELY LIKELY
  8. 14. WHAT WE NEED TO CLOSE THE GAP ON TO WIN
Down
  1. 1. ANOTHER CUSTOMER SERVICE TOOL
  2. 2. CONNECTIONS COMMUNITY FOR CEI THAT YOU AND YOUR STAFF CAN FOLLOW
  3. 3. _________ RESOLUTION IS WHAT WE NEED TO GET BETTER AT, ACCORDING TO CUSTOMER FEEDBACK
  4. 5. BEING______FOR YOUR APPOINTMENTS, WILL GO A LONG WAY IN PROVIDING CUSTOMERS WITH THE BEST ADVICE
  5. 6. ______EVERY DAY CALENDAR, A SIMPLE, FAST EASY WAY TO PERSONALLY CONNECT WITH EVERY CUSTOMER, EVERY DAY
  6. 11. ____IN CUSTOMER AREA TO GREET YOUR APPOINTMENTS
  7. 13. NAME ONE OF OUR CUSTOMER SERVICE TOOLS