Sales Contract Terms

3. establish boundaries around what the customer gets.
4. the freedom to terminate the contract for any reason.
6. a process by which parties that may have otherwise gone to court instead go to a third-party neutral judge who decides on the outcome.
8. This clause defines the terms under which a customer can access product source code.
10. guarantees the customer the best price the vendor gives to anyone.
12. set out in advance what happens to a sales contract if you are acquired.
13. A sales contracts clauses so that you don’t get paid unless you meet certain roll-out or milestone requirements.
14. customers will often refuse to allow you to use their data due to privacy and litigation concerns.
15. describe what your product will do and how it will work (“conforming to spec”) as well as what your Service Level Agreement (SLA) covers.

1. Early stage companies should ask customers to participate in marketing activities, including displaying a customer’s logo in marketing materials, developing case studies and joint press releases with the customer, and quoting the customer in product testimonials.
2. provide an insurance policy for your customer in the event that they are sued for something related to their use of your product.
5. defines the length of the contract.
7. allows a customer to acquire the company if they make the same offer.
9. set a cap on how much you, as the vendor, can be sued for.
11. define what your customer should expect from your support team and what happens if they don’t meet those expectations.