Across
- 3. A CRM software stands for _________ Relationship Management.
- 7. At the identify stage you should create buyer _______ to help you understand what the types of people who may be potential customers
- 11. B2B describes a sales business selling a product to another ______.
- 12. Inbound sales involves attracting people to your business. This requires a marketing _______, like a good website, advertising, a good reputation, and the like.
- 13. Once the BDR confirms the company' product or service can benefit the customer, the BDR refers the lead to an AE or Account _________.
- 15. Sales is all about convincing people to make changes, and change comes about through a process of tension and ______.
- 16. Once the sales is made, they person becomes a "customer" and an ______ manager takes over to provide customer service.
Down
- 1. The main purpose of the BDR's meeting with the lead is to better understand the lead's goals or ______ points.
- 2. B2C describes business-to-___________ sales.
- 4. If a potential customer goes from the explore to the advise stage they are no longer a qualified lead but are a sales ________.
- 5. Once a potential customer is passed from the BDR to the AE the lead becomes a _________ lead.
- 6. Selling ag products requires a team effort. That's why we say there's no "I" in _______.
- 8. A BDR is a business ____________ representative.
- 9. A question or remark intended to create tension in the customer is referred to as a ______.
- 10. In inbound sales, you attract the customer to you, whereas in _____ sales you find and contact the customer (like in a cold call).
- 14. The four stages of inbound sales are (1) identify (2) connect (3) ________ and (4) advise.