Sales Process

2. a skill that helps sales person through the sales process
5. Cruise Direct moto; Japanese term meaning change for the better or continuous improvement
8. the reasons why your prospects can't or won't buy your product or service.
9. method that gives your customers the feeling that they should make their purchases as soon as possible.
10. ability to believe in yourself, your knowledge and product. Ability to close sales deals easily
11. cancellation handling technique, which allows avoid cancellation by providing more information
12. prospect can't see your face, but they feel your ...
13. urgency leverage, which limited in time

1. the right moment to offer insurance as a cross-selling element
3. cruising natural urgency is to explain that THIS is limited
4. A process to understand client and his needs.
6. losing technique involves presuming the customer has already decided to buy
7. a sales technique where a seller encourages a customer to purchase a more expensive item, upgrade a product to make a more profitable sale.
10. chance to rebook or reschedule client's cruise