Across
- 3. a made up reason to say no about a product
- 8. a method for handling objection that replaces the product with another product
- 11. small attempts to see if the customer is ready
- 13. With your purchase today we offer complimentary set up and installation
- 14. Upgrading a product that was already owned or sold
- 15. We are offering a 10% discount if your purchase the app today
- 16. indications that a customer might be ready to purchase the product
- 17. a method for handling objection that would use review and other customer testimonials
Down
- 1. a method for handling an objection where you focus on the product features
- 2. The fork is just too long is which type of objection
- 4. a honest reason a customer is concerned about a product
- 5. I see you have picked a color for your paint are you ready to check out is an example of which close
- 6. So we have a van and an suv that will meet your needs, Which one are you ready to drive off the lot today
- 7. The reviews online say that movie has terrible acting is which type of objection
- 9. I have a meeting scheduled at that time is which type of objection
- 10. I have knives already is which type of objection
- 12. encouraging customers to buy complementary products they might need