Across
- 2. The final stage of the sales process, where the salesperson seeks to secure a commitment from the prospect to make a purchase.
- 3. cycle The period of time it takes from initial contact with a prospect to closing the sale, including all stages and interactions.
- 6. The act of contacting a prospect or customer after an initial interaction to maintain engagement and nurture the relationship.
- 9. Offering complementary or related products or services to a customer who has already made a purchase.
- 11. handling Addressing and resolving concerns or objections raised by prospects to overcome barriers to the sale.
- 13. generation The process of identifying and attracting potential customers who have expressed interest in a product or service.
- 14. funnel A visual representation of the buyer's journey, illustrating the stages a prospect goes through from initial awareness to becoming a customer.
- 15. A concern or barrier raised by a prospect that inhibits or prevents them from making a purchase.
- 17. When an existing customer recommends or refers a new prospect or lead to a salesperson or company.
- 18. audience The specific group of people or businesses that a product or service is intended to appeal to and serve.
- 19. calling Making unsolicited calls to potential customers who have not expressed prior interest in the product or service being offered.
- 21. Assessing the suitability and potential of a prospect to determine if they meet the criteria for becoming a customer.
Down
- 1. The process of identifying potential customers or leads for a product or service.
- 4. quota The predetermined sales target or goal that a salesperson is expected to achieve within a specific period.
- 5. A visual representation of the sales process, showing the progression of prospects from initial contact to closing the sale.
- 7. A financial incentive or percentage of the sales revenue that a salesperson receives as compensation for achieving or exceeding sales targets.
- 8. The practice of encouraging a customer to purchase a more expensive or additional product or service than originally intended.
- 10. Additional features, benefits, or services that are provided to customers to enhance the perceived value of a product or service.
- 12. The state of a product or service becoming outdated or no longer relevant due to technological advancements or changing market demands.
- 16. building: Establishing and nurturing long-term connections with customers based on trust, rapport, and mutual understanding.
- 20. proposition The unique combination of benefits and value that a product or service offers to customers compared to competitors.