Salesforce crossword

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Across
  1. 2. Visual representation of the data
  2. 5. Deal in progress
  3. 7. Customer Relationship Management
  4. 8. Track resolution of issues with customers
  5. 10. Name of the largest annual Salesforce conference
  6. 13. Number one CRM Software
  7. 17. sending a customer to business partner
Down
  1. 1. Name of our super user team
  2. 3. Log communication with customers or prospects
  3. 4. A test environment which is used to develop/test new features
  4. 6. Can be personal or business
  5. 9. Subject Matter Expert
  6. 11. Incoming core
  7. 12. Mark _______ cofounder, chairman and CEO of salesforce.com
  8. 14. Place to store a value like name or address
  9. 15. Customized summary of data to analyze
  10. 16. Outgoing core