Across
- 4. Review Card Issuance Transaction Display and if a card has been _______, advise the customer it is too late to prevent the card from being delivered and to destroy upon receipt.
- 6. Application Approved in Error: A ____ of an application is cleared approving the application in error
- 7. Service/misinformation complaint: The customer is ______ with the service and/or information received at the time of their application was incorrect
- 8. Procedures outlined do not apply if the account has _____
Down
- 1. If there is a ______ due on the account, discuss payment options and arrange for a payment to be made on the account.
- 2. Send a message to Floor Support requesting to have the tradeline ____, and account closed due to an application processing
- 3. Leave a detailed memo in ____, including the discussion with the customer and actions taken.
- 5. From the Composite screen's dropdown menu select Letter Maintenance, select the closure letter and click ___