SAP

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Across
  1. 6. USED TO REPORT STREET AND AREA LIGHT REPAIRS
  2. 7. A SYSTEM OF SMART METERS THAT COMMUNICATE BACK AND FORTH BETWEEN THE CUSTOMER WHERE THE METER IS LOCATED AND MDM
  3. 9. INTERACTIVE SCREEN THAT PROVIDES SPECIALISTS INFORMATION A CUSTOMER HAS ENTERED INTO OUR IVR
  4. 11. EXISTS AS BOTH A STAND-ALONE SYSTEM AND A MASHUP SCREEN
  5. 12. A COMPANY PROVIDING SOFTWARE SOLUTIONS SUCH AS C4C AND IS-U TO COMPANIES AROUND THE WORLD
  6. 13. THE WEB-BASED PLATFORM USED THROUGHOUT TRAINING
  7. 15. MANAGES ALL THE CUSTOMER USAGE DATA PROVIDED BY THE AMI METERS
  8. 17. THE LINKING OF A BUSINESS PARTNER IN SAP TO OTHER BUSINESS PARTNERS
  9. 18. DEFINES WHICH SERVICE IS PROVIDED TO A PREMISE
  10. 20. SUPPORTS DUKE ENERGY'S BASIC BUSINESS FUNCTIONS, USED BY BACK OFFICE
Down
  1. 1. THIS MASTER DATA PRIMARILY SERVES REVENUE SERVICES AND WILL INCLUDE INFORMATION LIKE PAYMENT TERMS OR THE CREDIT CARD NUMBER THAT A CUSTOMER USED TO PAY THEIR BILLS
  2. 2. INCLUDES INFO ABOUT ANY PIECE OF EQUIPMENT USED FOR DELIVERING OUR SERVICES TO A SPECIFIC LOCATION
  3. 3. THIS TYPE OF MASTER DATA IS THE HIGH LEVEL ESSENTIAL DATA THAT IS USED FOR PROCESSES AND TRANSACTIONS SUCH AS THE BUSINESS PARTNER, CONTRACT ACCOUNT, AND CONTRACT
  4. 4. AUTOMATED SYSTEM
  5. 5. USED BY CUSTOMER SERVICE REPRESENTATIVES TO CREATE OUTAGE TICKETS
  6. 8. BUSINESS PROCESS EXCEPTION MANAGEMENT
  7. 10. THIS DEFINES THE TYPE OF SERVICE WE'RE PROVIDING FOR A BUSINESS PARTNER, SUCH AS GAS, LIGHTING, OR ELECTRIC SERVICE
  8. 14. CONTAINS INFORMATION ABOUT WHICH UNIT OR APARTMENT RECEIVES DUKE ENERGY SERVICES
  9. 16. FAIR AND ACCURATE CREDIT TRANSACTIONS ACT
  10. 19. TYPE OF MASTER DATA USED TO CAPTURE THE PREMISE RELATED INFORMATION LIKE THE SERVICE ADDRESS, TYPE OR NATURE OF THE PREMISES, BILLING INFORMATION RELATED TO PREMISE AND METER INFORMATION