SAP Crossword Mania!

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Across
  1. 3. where you can find account insights
  2. 5. work order status abbreviation for initiated
  3. 6. type classify the specific register of the Device used, such as on-peak or off-peak registers.
  4. 7. requests that are processed through Maximo
  5. 12. "Let me speak to your supervisor"
  6. 15. the blue text in C4C
  7. 16. Meters, AMI and AMR Modules
  8. 18. This is the formula used to calculate the amount a customer is charged for usage
Down
  1. 1. This is an application that formats invoicing data into a customer-friendly layout
  2. 2. business process exception management
  3. 3. you should always _______ the contract account and premise in Utilities 360 before starting a transaction
  4. 4. the object that holds all of the billing information, rates and billing procedures about the meter
  5. 8. This defines the type of service we're providing for a business partner, such as gas, lighting or electric service
  6. 9. An enclosed unit that is supplied with electricity and/or gas
  7. 10. work order status abbreviation for complete
  8. 11. Fair and Accurate Credit Transactions Act
  9. 13. the next stage after an initial move in or move out is complete
  10. 14. abbreviation for the most commonly used work center in C4C for front office
  11. 17. An automated calling system that customers navigate through when they call in