Across
- 5. Our pension provider.
- 8. Recently wrote an article which appeared in the Daily Telegraph.
- 12. Skipton's chosen legacy partner for Will Writing.
- 15. a new secure way which customers can talk to us.
- 17. A service in branch that few banks and building societies offer.
- 18. How to check a serial number on a grid card.
- 21. When a customer expresses dissatisfaction about our services or product.
- 22. A chance for customers to have their say.
Down
- 1. Who has the legal ownership on a trust account?
- 2. Who is the skipton funeral plan provider?
- 3. A tax exempt savings account back in 1990.
- 4. Amount of security questions when doing COA.
- 6. A tied up investment, no early closures.
- 7. We collectively have 98 of these.
- 9. We are unable to offer any accounts to clubs or charities if they have this.
- 10. How may pieces of ID do you need to take into branch to open an account?
- 11. If your estate is above your nil rate band, this will be applied to everything you own above it.
- 13. A quality you should use when dealing with a bereavement call.
- 14. The money on trust accounts ultimately belongs to them.
- 16. What do the Bank of England control that affects our products?
- 19. The customer would use this when making payments into an account from abroad.
- 20. When an account is coming to the end of its fixed term.