Across
- 1. Right fit the customer with the products and services that best meet their needs and provide them with an optimal wireless experience (3 words)
- 7. Always leverage all necessary tools and resources to assist in resolved requests (2 words)
- 10. Communicates your unique personal commitment and eagerness to help (2 words)
- 11. Explain the benefits of saving time and staying connected using MySprint App and Sprint.com
- 12. Educate by remining customers of the benefits that self-service options are available; including saving them time for waiting on the phone (3 words)
- 13. Listen and explain the situation back to the customer to show you understand (3 words)
- 14. Assure the customer you will resolve their issue. (3 words)
Down
- 2. Educate the customer about the Team of Experts "We are part of a small group who is empowered to sresolve your concerns, we want to make sure are we getting the best customer experience." (2 words)
- 3. Provide a short summary and create a lasting impression (&)
- 4. Sets the tone for the customer-centric experience
- 5. "I see that you've been a customer for xx years, we greatly appreciate your loyalty!" (2 words)
- 6. Use probing questions, listen for cues, and do a visual audit to understand what a customer wants and needs for the future (3 words)
- 8. Offer a personalized solution based on your experience and what you have learned about the customer
- 9. The best time to deepen the relationship with a customer is when it flows naturally with the conversation (2 words)