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Across
  1. 5. Customer requesting package code
  2. 6. Customer's package not on site after restowing and searching through all packages
  3. 8. Customer's package arrived empty or destroyed
  4. 10. Hitch report and Binvestigator
  5. 11. Customer has pick up code
  6. 14. Before handing customers packages to them they are marked____?
  7. 16. Package in system for 14 days or more
Down
  1. 1. Customer has QR code return
  2. 2. Close a A or B box
  3. 3. Scan in all packages again on site to avoid missing packages.
  4. 4. Packages won't scan in next available option
  5. 7. A fun way to show new and curious customer’s how pick up codes work
  6. 9. Type customer's email or Tba#
  7. 12. Package in overflow/locker for 15 min or longer
  8. 13. Customer has legacy return (barcode)
  9. 15. Scan in packages dropped off by delivery driver