Across
- 3. Take this to show your responsiveness to meet the need
- 6. Use this form of listening to truly understand your customer
- 7. Show this when talking to customers who are upset or angry
- 8. Maintain this to show that you're listening
Down
- 1. Customers should be greeted
- 2. Customers should be greeted with a genuine
- 4. The secret to great customer service is to make them feel
- 5. Try to build this to get in sync with your customers