Across
- 1. Customers should be greeted this fast
- 4. Take this to show your responsiveness to meet the need
- 5. Try to build this to get in sync with your customers
- 8. The secret to great customer service is to make them feel
Down
- 2. Maintain this to show that you're paying attention
- 3. Show this when talking to customers who are upset or angry
- 6. Use this form of listening to truly understand your customer
- 7. Customers should be greeted with a genuine