Across
- 4. Name of ski resort in between provo & heber
- 5. Which floor is SCL allowed to drop off/pick up on departure (one, two, or three)
- 6. Marsac commonly closes in the Winter. What street do driver's take instead
- 7. Inform the guest of our cancellation _____ before wrapping up a new booking
- 12. Stressed at work? Take a few deep ____.
- 14. A better response to "thank you" than your welcome (Hint: think chick fil a)
- 15. Largest revenue property
- 16. Read details back to customer to be ___ you've got hem right
- 18. Rashe's favorite disney character (Hint: best friend is Lilo)
- 19. Guests at St Regis stay at upper or lower resort
Down
- 1. City in Southern Utah that we take Rocky Mountaineer guest to
- 2. Sister property of Montage
- 3. What floor do international arrivals take place?
- 4. Juan's favorite coffee place
- 8. First name of Crawford Ker's assistant
- 9. Coworkers and customers both deserve your ____.
- 10. Guest Experience Concierge for Montage
- 11. Name of the city Blue Sky is located in
- 13. What is the make of all of our vans
- 17. Last name of regular client who lives in Eden