SCOPE OF SUPPORT (GEN6675)

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Across
  1. 2. Customer: I can't record from my shows on my cable box
  2. 3. Customer: I'd like to cancel a transfer order
  3. 5. Technician: I have an open order that needs to be closed
  4. 6. Customer: I just received my SIMM card and need help installing.
  5. 8. Customer: I'm moving but don't have account at new address
  6. 11. Customer: I'd like to cancel my internet service
  7. 12. Customer: I'd like to change my service to seasonal status
  8. 13. Customer: I have special pricing thru my building and unable to connect.
  9. 15. Transfer type to retention
Down
  1. 1. Customer: I'd like to change my telephone number
  2. 4. Technician: I have an open order that needs internet added to account.
  3. 7. Customer: I'd like to migrate my Time Warner account to Spectrum.
  4. 9. Misspelled name (Spelling Correction)
  5. 10. Customer: I just had my account created a few minutes ago and would like to change my order from mailout to store pickup.
  6. 14. Customer: I forgot what my tech appointment is tomorrow