Across
- 3. measures how effective you are following your schedule or making adjustments
- 7. evaluates the process piece of our interactions for items such as noting accuracy and compliance
- 8. where you can find suggested scripting for fraud conversations with clients
- 9. utilizes the help me model to evaluate our call interactions against our business customer service standards
- 11. measures how efficient we are while on the phone for inbound calls
Down
- 1. measures the effectiveness of risk assessment from our decisions
- 2. measures how we interact with our customers, managers, and peers against our POWER OF ONE and global initiatives of culture
- 4. measures how efficient we are with working cases against productivity time
- 5. measures the rate in which we are releasing blocks from clients accounts
- 6. measures the voice of the customer through survey results from our interractions
- 10. the first place to access when looking for an answer to procedure questions