SCRAPPY | Policies

Edit Answers
123456789101112131415161718
Across
  1. 3. When a first contactor completes an application, who is it passed to?
  2. 5. Customer calls in applying for their 2nd through 6th loan, they were garnished on their first, how many months must we wait before we can proceed with another application?
  3. 7. A Customer must have 2500 points to redeem a _______ ________
  4. 9. Customer calls in to add more funds. They have an active loan with us and on their previous loan, they were garnished. They have made 4 or more on time payments. What must they do in order to receive additional funds?
  5. 10. To have TPPA on file, we must also have this on file.
  6. 15. Customer's family member calls in informing us they have died. They cannot find a death certificate, what other document would we accept?
  7. 16. A customer can be within ____ days of meeting our 3 month employment requirement in order for us to proceed with an application.
  8. 18. The 4 things we need to confirm for every payment are method, date, amount and __________.
Down
  1. 1. A 3rd Party agency calls in wanting to discuss details on a customer's account. What do we need to make sure we have before continuing the call with the 3rd party agency?
  2. 2. Customer paid off their last loan through their bank account, they have never had an R01 and do not need an ACH BS, they must at least be applying for their ___ loan in order for this scenario to be true.
  3. 4. Exclusive customer calls in, DEMOS have been recently updated, what up to date documentation do we need to make sure they have on file?
  4. 6. Customer uploads PS1-2 and a current military ID, what other documentation do we need?
  5. 8. Customer calls in to make a payment, we haven't spoken with them in over 2 months, what do we need to get from them?
  6. 11. A type of communication method we use with customers.
  7. 12. A customer is connected to another account. The comment indicating the connection is _______.
  8. 13. For some retirement customers, they do not receive and awards letter, instead they may receive a tax form or a ___________.
  9. 14. If a customer has an ACH payment due on 07/31 and they paid off online at 6pm on 07/28, what is the word we use for their loan balance?
  10. 17. Only residents of UT or ID that are on their 2nd loan could potentially receive their funds through a ______________.